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July 24, 2022

Understanding the EV charger customer experience

Sheeva.AI Team

Understanding the EV charger customer experience

Electric vehicle (EV) charging infrastructure has nearly doubled from late 2019 to early 2022, with over 120,000 charging stations installed. And this “Wild West” of growth will continue, as EVs themselves move from 2% of new vehicle sales to 10% in just a few months in 2021.

But it’s a fragmented marketplace. While most charging events still happen with private chargers at EV owners’ homes/workplaces, the need to access the public networks will grow quickly as well. With several public networks, power utility involvement, and many hardware technology choices, what are the best business models? Where are the development opportunities? How do we make clients happier?

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